Ev-Audio, listening & keying tests are designed to measure
A candidate’s ability to transcribe data quickly and
accurately from a simulated contact centre caller. You are
presented with a series of screens into which you are
required to enter data based on the audio clips. Certain
scenarios require simple processing also.
This test is designed to measure the ability of the candidate
to listen to a simulated support or service call and enter the
information presented into a database system. Some
rudimentary decision making is required from the candidate
as the call progresses. The speed and accuracy of the data
entered and decisions made are then assessed and scored.
Scenarios available are : Banking and Complaint Management
